Use site search for a part number, model number, or keywords (e.g., “TXV valve”, “thermostat”, “mini split”). Results include images, availability, and pricing.

What if I don’t have a part number?

Search by your unit’s model number to see compatible parts, diagrams, and accessories. You can also contact us with photos and the nameplate (model/serial) for guidance.

What categories do you cover?

We cover a comprehensive range of industrial and HVAC supplies across our 8 main categories: HVAC Systems & Components, Tools & Instruments, Cutting Tools & Machining, Workholding & Machinery, Fasteners & Hardware, Safety & Workwear, Materials & Supplies, and Material Handling & Facility.

Can't Find What You're Looking For?

Our expert sourcing team can find virtually any part or tool you need. Let us do the hard work for you.

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Orders & Secure Checkout

When is my card charged, and what payments are accepted?

We charge at order placement. Accepted methods include major credit/debit cards and PayPal. Checkout uses SSL/TLS encryption.

Can I change or cancel my order?

Requests are possible before shipment. After shipment, orders follow the returns policy below. Contact us as soon as possible with your order number.

How do I apply a promo code or tax exemption?

Enter promo codes at checkout. Approved tax-exempt customers can upload certificates in their account or during checkout; eligibility is verified before order fulfillment.

Shipping & Delivery

What shipping options do you offer and how fast do you ship?

We offer Economy, Ground, and Expedited services. Typical handling:

Item Status	Typical Handling
In-Stock	Usually ships within 1 business day
Special Order	Requested from manufacturer; add 3–10 business days
Back-Order	Ships when manufacturer replenishes stock

Transit time depends on carrier and destination. Freight items may require appointment delivery.

Do you ship to PO Boxes, APO/FPO, or outside the contiguous U.S.?

Some carriers can’t deliver to PO Boxes—please use a physical address. APO/FPO and non-contiguous U.S. shipments may have restrictions or added transit time.

Are there extra charges for large or heavy equipment?

Freight or oversize surcharges may apply to equipment (condensers, air handlers, packaged units) and certain tools. We’ll notify you before shipment for approval.

Returns, Exchanges & Restocking

What is your return window and condition requirements?

Standard return window is 30 days from shipment. Items must be unused/uninstalled in original packaging with all labels and accessories. Workwear must be unworn with tags attached. Custom or made-to-order items are final sale unless defective.

Do you charge a restocking fee?

Yes—eligible returns may incur a restocking fee of 15%, excluding returns due to our error or verified defects. Any fees appear on your Return Authorization (RA).

Tip: Verify model/part compatibility before ordering or contact us for assistance.

Who covers return shipping?

If the return is not due to our error or a confirmed defect, customers are responsible for return shipping costs.

How do I start a return or exchange?

Request a Return Authorization (RA) via our Returns Portal or contact support with your order number and reason. We’ll send packing and shipping instructions.

When will I receive my refund?

After inspection, refunds typically process within 7–10 business days to your original payment method (less any applicable fees).

Warranties & Product Policies

Are there warranties on equipment, tools, and accessories?

Most OEM equipment and many tools include manufacturer warranties (see product pages or in-box documentation). We can help facilitate claims per manufacturer guidelines.

Can I return installed equipment, used tools, or worn workwear?

No—returns are limited to unused and uninstalled items in original packaging. Workwear must be unworn with tags attached.

Do filters, thermostats, and other supplies follow the same rules?

Yes—these follow the same return window and condition requirements unless the product page states otherwise.

Accounts & Business Buyers

Do you offer contractor or volume pricing?

Yes—apply for a business account to access negotiated pricing, quotes, and fast re-ordering. Provide business credentials (e.g., W-9, resale certificate).

Can I view past invoices and reorder quickly?

Your account dashboard includes order history, invoice downloads, tracking, and one-click reorders.

Do you support tax-exempt purchases?

We can enable tax-exempt status for qualifying organizations after document review and approval.