What should I include to get an accurate quote?

Include your SKU list, quantities, ship-to ZIP code, and any delivery deadline. If you have a bill of materials (BOM), attach it.

Do you quote contractor pricing for recurring orders?

Yes. We can quote project and recurring purchase pricing when you share expected volume and preferred brands.

Can you help confirm OEM part compatibility before I buy?

Yes. Provide the equipment model/serial (and a data plate photo if possible) and we’ll help verify the correct OEM match or superseded part number.

Do you support multi-ship / multiple job sites?

Yes. For fleets and facility teams, include the ship-to addresses and quantities per location and we’ll build the quote accordingly.

How fast will I receive a quote response?

Most quote requests are answered quickly during business hours. For urgent orders, add “URGENT” to your message and include your deadline.

Home
Contact Us

Contact Us

Customer Support • OEM HVAC Parts & Equipment

Contact HVAC Pro Sales

Need help with OEM HVAC parts, MRCOOL systems, or professional tools? Our support team assists with compatibility questions, freight guidance, order tracking, and contractor quotes.

Order status & tracking
Model & serial number lookup for OEM parts
MRCOOL freight support & delivery issues
Bulk quote requests for contractors & facilities

Send us your message — we respond quickly during business hours.

How to Reach Us

Phone

1-866-330-1709

Currently voicemail-only while we complete system setup.
Expected live support hours: Mon–Fri 7 AM–7 PM, Sat 8 AM–4 PM EST.

sales@hvacprosales.com

Most inquiries receive a response same business day.

Office Address

8400 NW 36 St
Doral, FL 33166
(Office & mailing address only – no walk-in retail or pickups)

Languages

English & Spanish support available

Pro tip: For OEM part identification, include a photo of the unit's data plate along with your model & serial numbers. This ensures the fastest and most accurate assistance.

Contact Form: Use the form below for questions regarding orders, RMAs, MRCOOL freight, quotes, or OEM part compatibility. Please include your order number when applicable.