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Customer Support • OEM HVAC Parts & Equipment

HVAC Pro Sales customer support team

Contact HVAC Pro Sales

Need help with OEM HVAC parts, MRCOOL systems, or professional tools? Our support team assists with compatibility questions, freight guidance, order tracking, and contractor quotes.

  • Order status & tracking
  • Model & serial number lookup for OEM parts
  • MRCOOL freight support & delivery issues
  • Bulk quote requests for contractors & facilities

HVAC Pro Sales customer support team

Send us your message — we respond quickly during business hours.

How to Reach Us

Phone
1-866-330-1709
Currently voicemail-only while we complete system setup.
Expected live support hours: Mon–Fri 7 AM–7 PM, Sat 8 AM–4 PM EST.
Email
Most inquiries receive a response same business day.
Office Address
8400 NW 36 St
Doral, FL 33166
(Office & mailing address only – no walk-in retail or pickups)
Languages
English & Spanish support available
Pro tip: For OEM part identification, include a photo of the unit's data plate along with your model & serial numbers. This ensures the fastest and most accurate assistance.
Contact Form: Use the form below for questions regarding orders, RMAs, MRCOOL freight, quotes, or OEM part compatibility. Please include your order number when applicable.